Can I return it if I'm not satisfied?

Of course you can. We support the replacement or return of products within 30 calendar days after you receive your package. During this period, please feel free to contact us for more details if needed.

How long will my refund take?

If approved, the refund will be automatically credited within 2-4 business days.

Is there a restock fee for returns?

At Gleesia, we do not charge any restock fees.

Is there a shipping charge for returns?

Shipping costs will be paid by you. The exact amount is subject to the place of shipment.

How do I cancel my order?

Orders may be cancelled prior to shipping. A full refund will be issued within 1-2 days after you contact us promptly to cancel your order. Once your order has been shipped, your cancellation request will be denied. If you have any requests, please get in touch with us at sales@gleesia.com

How long is the warranty on your products?

We will provide buyers with a four-year warranty.

Can I return a customized order?

No, it does not support.

How long does it take to arrive after purchase?

Please read our shipping policy carefully and be patient with any additional delays in certain situations.

What if my order is damaged on delivery?

If your item was accidentally damaged during shipping, please contact our customer service team for a replacement.

How do I track my order?

Once shipped, we will send you an email notification with tracking numbers and always take care of the shipping process until the package arrives at your address. Please feel free to contact us at sales@gleesia.com or view tracking information and tracking numbers via order status.

I would like to send the item back. Could you please send me a shipping label?

You will be responsible for the shipping of the return and buy a shipping label.

Do you offer customization?

Yes, we can provide customized service according to the customer's needs after confirmation.

How do I place a custom order?

You can let us know your request and we will invoice you after confirming with you. Or you can also leave a note on the shopping cart page when placing your order and we will check and get back to you with support.