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We want you to have time to inspect your Gleesia fixture and decide whether it suits your space. Please review the eligibility conditions below before installing or modifying it.
| Topic | Our Policy |
|---|---|
| Return request window | Within 30 calendar days of delivery |
| Return dispatch deadline | Within 14 calendar days after approval |
| Condition | Original sellable condition, without permanent installation, with original packaging and all parts |
| Brief testing | Unboxing, inspection and a brief power-on test are permitted |
| Restocking fee | None |
| Change-of-mind return shipping | Paid by the customer |
| Damaged, defective or incorrect items | Approved replacement and any required return shipping paid by Gleesia |
| Custom and final-sale items | Not returnable for change of mind |
| Warranty | 4-year limited warranty from delivery |
To request a change-of-mind return, email sales@gleesia.com within 30 calendar days of delivery.
The fixture must:
Remain in its original sellable condition, without permanent damage.
Not have been permanently installed, altered or modified.
Include all original parts, accessories, protective inserts and packaging.
You may unbox and inspect the fixture, check its dimensions and finish, and briefly power it on to assess its operation, colour temperature and brightness.
Permanent installation makes the item ineligible for a change-of-mind return. This includes wiring it into a ceiling or wall electrical box, anchoring it in place, or making permanent modifications.
Have any electrical testing carried out safely by a qualified person.
The 30-day deadline is the deadline to request a return. Once approved, you have 14 calendar days to dispatch it. It does not need to arrive back within the original 30-day request window.
Custom fixtures or modifications beyond the options shown on the product page.
Clearance items explicitly marked Final Sale.
Permanently installed, modified or altered fixtures.
Fixtures damaged after delivery by handling, accident or installation.
Items without their original packaging or required parts.
Requests submitted after the 30-day return window.
Orders still in transit cannot be processed as received-item returns. If an order is delayed or missing, please refer to our Shipping Policy.
These conditions do not remove applicable statutory rights or remedies for damaged, defective or incorrect goods.
A fixture is custom when you request a change beyond the options listed on its product page. Examples include changes to cable length, dimensions, finish, colour, number of lights or materials.
Selecting an existing product-page option does not by itself make the item custom.
Before accepting a requested adjustment, we will confirm whether it is a standard adjustment or a custom modification. Custom status and the applicable cancellation conditions will be confirmed before production begins.
Custom fixtures cannot be returned for change of mind. They remain eligible for remedies for manufacturing defects, missing parts and shipping damage, and are covered by our 4-year limited warranty.
| Step | What Happens | Timing |
|---|---|---|
| 1. Request a return | Email your order number and reason for return to sales@gleesia.com | Within 30 calendar days of delivery |
| 2. Receive approval | We review eligibility and email the return address and instructions | Normally within 1–2 business days |
| 3. Prepare the fixture | Repack it securely in the original packaging with all parts and protective inserts | Before dispatch |
| 4. Ship the return | Use a trackable carrier and send us the tracking number | Within 14 calendar days of approval |
| 5. Inspection | We inspect the item and email the result | Normally within 1–2 business days after receipt |
| 6. Refund | Approved refunds are sent to the original payment method | Normally within 2–4 business days after approval; bank posting may take longer |
Please do not send an item back before receiving approval. Use only the return address in our instructions, not the dispatch address printed on the original parcel.
We recommend a trackable, insured return service suitable for fragile lighting. Keep your shipping receipt and tracking information until the return is resolved.
If a return arrives damaged or incomplete, we will contact you with the findings before deciding the refund amount.
There is no restocking fee.
You arrange and pay for return shipping, including any customs duties, taxes or handling fees charged on the return shipment. We do not provide prepaid labels for change-of-mind returns.
For an approved return, we refund the amount paid for the returned item after applicable discounts.
The following are not refundable for a change-of-mind return:
Standard or expedited shipping charges paid on the original order.
Return-shipping costs.
Duties, taxes or fees incurred when sending the return.
Different rules may apply when you exercise a statutory consumer withdrawal right, as explained below.
Gleesia pays for approved replacement shipping and any return shipping we require. Change-of-mind shipping charges do not apply to these remedies.
Approved cancellations before dispatch are refunded in full, including shipping charges paid, subject to the separate production-stage conditions agreed for custom orders. See our Shipping Policy.
Email sales@gleesia.com within 7 calendar days of delivery with your order number, a description of the issue, and photos or a short video of the fixture and packaging.
After review, we will arrange replacement parts or a replacement fixture at our cost. If replacement is not possible, we will provide a refund.
You do not need to return a damaged item unless we specifically ask you to do so. If we require a return, we will provide instructions and pay the return-shipping cost.
Please keep the item and packaging until we confirm the next steps.
If a defect becomes apparent later, including during installation, contact us with the details. A later-discovered manufacturing defect may qualify for our limited warranty even after the initial damage-reporting or return window has passed.
For a change-of-mind exchange, such as choosing a different standard size or finish, request a return for the original item and place a new order.
The original item must meet the return conditions. Availability and pricing for the new order are confirmed when that order is placed.
Damaged, defective or incorrect items follow the replacement process above.
Once your return has been received and inspected, we will email you the approval or explain any issue that needs to be resolved.
Approved refunds are normally processed within 2–4 business days to the original payment method. Your bank or payment provider may require additional time to post the credit.
If the refund has not appeared 10 business days after our approval email, contact us so we can investigate.
Every Gleesia fixture carries a 4-year limited warranty from the date of delivery, including custom fixtures.
Manufacturing defects in materials and workmanship, including the fixture’s LED modules and driver.
Accidental damage or misuse after delivery.
Damage caused by incorrect installation.
Damage caused by unauthorized modification.
Normal wear of finishes.
A defect that becomes apparent after installation is not automatically excluded. Coverage depends on the cause of the problem.
Email sales@gleesia.com with:
Your order number.
A description of the issue.
Photos or a short video showing the problem.
We normally confirm the claim decision, or request any further information needed, within 1–2 business days.
Approved claims are resolved with replacement parts or a replacement fixture, with shipping paid by Gleesia.
The warranty is separate from the 30-day change-of-mind return policy. Permanent installation ends eligibility for a change-of-mind return, but does not by itself end coverage for manufacturing defects.
Trade membership or a discount does not, by itself, change the return conditions stated on this page.
If a project or volume order has different cancellation or return conditions, those conditions must be provided in writing and agreed before the order is placed. Custom fixtures remain subject to the custom-item conditions above.
Please review any written quotation and order confirmation alongside this policy.
This policy provides our commercial return arrangements and does not limit mandatory consumer rights.
Consumers in the European Union and the United Kingdom may also have statutory withdrawal rights. Where those rights apply, the applicable rules on eligibility, notice, return deadlines and refunds take precedence over conflicting commercial conditions above.
Contact us if you wish to exercise a statutory right, so we can handle your request under the appropriate process.
Email: sales@gleesia.com
Support: Monday–Saturday. We aim to respond within 12 hours on support days.
Return and warranty decisions normally require 1–2 business days and may require supporting information.
Related pages: Shipping Policy · FAQs · Contact Us
Policy changes apply to orders placed on or after the stated effective date. They do not reduce the commitments applicable to an existing order or your statutory rights.
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