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Free shipping over $500
| Topic | Our Policy |
|---|---|
| Standard shipping | Free on orders of US$500 or more; US$60 for orders below US$500 |
| In-stock processing | 1–3 business days |
| Custom processing | Normally 3–7 business days after payment and final specifications are confirmed |
| Standard transit — United States and Canada | Approximately 2–4 weeks after dispatch |
| Standard transit — other supported destinations | Approximately 3–10 business days after dispatch |
| Expedited transit | Approximately 2–6 business days after dispatch; additional charges apply |
| Import duties and taxes | Paid by Gleesia for supported destinations |
| Shipping damage | Please report within 7 calendar days of delivery |
Delivery estimates include two separate stages: processing time + transit time. Business days are Monday to Friday, excluding applicable public holidays.
We currently ship to:
North America: United States, including Alaska, Hawaii and Puerto Rico; Canada; Mexico.
Europe: Austria, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
Oceania and the Middle East: Australia, New Zealand and the United Arab Emirates.
We cannot deliver to PO boxes.
If your destination is not listed, contact sales@gleesia.com before ordering so we can confirm whether delivery is available.
Standard shipping is complimentary on qualifying orders of US$500 or more. Orders below US$500 are charged a flat US$60 for standard shipping.
Expedited shipping is a paid upgrade and is not included in complimentary standard shipping. Any expedited charge will be quoted for your approval before you proceed.
| Destination | Standard Shipping Method | Estimated Standard Transit | Estimated Expedited Transit |
|---|---|---|---|
| United States | Ocean freight followed by FedEx or UPS delivery | 2–4 weeks | 2–6 business days |
| Canada | Ocean freight followed by FedEx or UPS delivery | 2–4 weeks | 2–6 business days |
| Mexico | Air express | 3–10 business days | 2–6 business days |
| Supported European destinations | Air express | 3–10 business days | 2–6 business days |
| Australia and New Zealand | Air express | 3–10 business days | 2–6 business days |
| United Arab Emirates | Air express | 3–10 business days | 2–6 business days |
Transit estimates begin when the order is dispatched, not when it is placed.
In-stock items normally dispatch within 1–3 business days. Custom items normally require 3–7 business days after payment and final specifications are confirmed. If your custom project requires a different production schedule, we will confirm it with you before production begins.
Large and fragile fixtures sent to the United States and Canada generally travel by ocean freight before final delivery by FedEx or UPS. Other supported destinations generally receive air-express delivery through FedEx, UPS or DHL.
All delivery dates are estimates. Public holidays, weather, customs inspections and carrier delays may affect arrival times.
For an expedited quote, email sales@gleesia.com with:
The product and configuration you wish to order.
Your delivery destination and postal code.
Your preferred delivery date.
We will confirm availability, the additional cost and the estimated transit time.
Expedited shipping shortens transit only. It does not shorten custom production or order-processing time.
Gleesia pays the import duties, taxes and customs fees for destinations we ship to. No additional import payment is due when your order arrives.
If a carrier requests duties or customs-related payment for a Gleesia shipment, contact sales@gleesia.com before paying.
Your bank, card issuer or payment provider may charge its own currency-conversion or transaction fees. These charges are separate from Gleesia’s prices and are outside our control.
Once your order ships, we will email you the carrier name and tracking information.
Ocean-freight orders may not show regular updates on the final-mile carrier’s tracking page until the shipment reaches that carrier.
If you have not received tracking information, or your tracking has not updated within 5 business days, email us with your order number.
At checkout, please carefully verify:
Street address and apartment or unit number.
City, state or province, and ZIP or postal code.
A contact phone number for delivery coordination.
If you notice an error, contact us immediately, preferably within 24 hours of placing your order. We will attempt to correct it before dispatch, but cannot guarantee changes once processing or carrier arrangements are underway.
An address-change request is not confirmed until our team acknowledges it.
If tracking shows delivery to an incorrect address that you entered, contact us so we can review the delivery evidence and available recovery options. Refunds or replacements are not automatic in this situation. Applicable statutory consumer rights remain unaffected.
Standard orders: You may request cancellation before dispatch. Please contact us as soon as possible so we can stop fulfilment.
Custom orders: You may request cancellation before production begins. Once production has started, a full refund may not be available. Any production-stage cancellation conditions will be explained in your written custom-order confirmation before you approve production.
Changes to a custom design, finish, size or configuration may affect the price and production schedule. We will confirm any changes with you before proceeding.
For approved cancellations, we will initiate a full refund, including any shipping charge paid, within 1–2 business days. Your payment provider may require additional time to post it.
Once an order has shipped, it cannot be cancelled through the pre-dispatch cancellation process. Eligible items may be returned under our Return & Refund Policy.
Please inspect your fixture and packaging when they arrive.
If an item arrives damaged, defective, incomplete or incorrect, email sales@gleesia.com within 7 calendar days of delivery, including:
Your order number.
A description of the problem.
Photos or a short video of the item and packaging.
Keep the original packaging while we review the issue. Do not return or dispose of the item until we provide instructions.
We arrange approved replacement parts or a replacement fixture at our cost. If we require a return, we pay the return shipping. If replacement is not possible, we provide a refund under our Return & Refund Policy.
If you discover a manufacturing defect later, please still contact us. The 7-day shipping-damage reporting window does not replace our 4-year limited warranty.
If your order has not arrived by the end of its estimated delivery window, email us. We will investigate with the carrier and provide an update within 2 business days.
If tracking shows delivery but you have not received the package, please report it within 7 calendar days of the delivery confirmation so we can investigate promptly.
If your order is more than 4 weeks beyond its estimated delivery date, you may choose a full refund or a free reshipment. We will process your choice within 3 business days.
Email: sales@gleesia.com
Support: Monday–Saturday. We aim to respond within 12 hours on support days.
Related pages: Return & Refund Policy · FAQs · Contact Us
Policy changes apply to orders placed on or after the stated effective date. They do not reduce the commitments applicable to an existing order or your statutory rights.
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